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Average Rating: 3
  • Have been going to weekly for a few »more
  • Love the basement menu. »more

    • The Latest Review of Huether Hotel
    Sent on the 3rd of December, 2011
    Have been going to weekly for a few years with walking group. Yes there are many of us, and expectations of service is reduced. However, recently I was there for breakfast ordered a BLT; cashier had to enter each item individually as they don't have a BLT on the menu. OK, I get that. When my food came, what I got was a BLT with a fried egg and cheddar cheese? The 'expeditor'( who brought food to the table) when told this is not what I ordered said ( I am not kidding). "ITS NOT MY PROBLEM" ! I was not at the table alone, and others did hear her say that. Can you believe that response ! She walked away with it, and came back with same sandwich, asking if I was sure I didn't want it as they were going to throw it out. I asked for a replacement sandwich, or a refund and was then told 'Not her problem'/ Asked for manager. Got tired of waiting, as rest of group was finishing food. Brought back to cashier, who said "didn't I want egg and cheese ? Nonsense folks ! Manger did show up , was also shocked at young ladies response. To my expeditor, there are a lot of jobs out there that may not be the best, but any job is better than no job, until you find your dream job. Heuther, so many people are looking for jobs, why do you hire someone with such little interest in customer service ? My review Very Poor

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